All production, spare and wear parts are subject to a very precise incoming goods inspection immediately after delivery to our company, because the parts procured from third parties have a primary influence on the quality of our end products. Nevertheless, even during very precise inspections it may happen that some quality deviations are hidden from our quality inspectors or that there are variations in quality of the supplied batches.
In this rare circumstance, please contact our quality management department directly, because your opinion is important to us. We want you to be satisfied with our service at all times. If you are not happy at any time, please inform us immediately so that we can rectify problems as quickly as possible. It would be helpful if you could provide us with the information on the delivery note relating to the respective shipment, as well as a precise description of the defect.
We will deal with your matter immediately after your message has been received and will send you a new part, via an overnight courier service upon request.
We do all this to satisfy your high expectations of our products, as well as our "Made in Germany" quality claim.
Quality Assurance Manager
Tel.: +49 (0) 7127-599 0
Fax: +49 (0) 7127-599 743
Mail : BalingerA@estrichboy.de